Canon and Balls

god squad

Its not all hate hate hate on here. No, there’s some love too and this is one of those rare moments and oddly, like my other posting, it is concerned with great customer service with an added touch of humanity.

I take a picture a day so my camera is as part of my daily life as a mobile phone or a credit card – I don’t leave home without it. I have a small Canon which is a thing of great beauty but it broke a month or so ago – rather it didn’t break as such simply the battery cover snapped off and the camera will not work without it. The cover could be slid back into its position but it was loose so it could fall off at any time. I contacted Canon but the upshot was it had to be sent off and it could take weeks for some 10p piece of plastic to be reattached. I figured I’d soldier on making sure I didn’t lose this cover. All going to plan so far but then, on Saturday, hung over and in the boozer I realised it had gone. I’d lost it en route to White Hart Lane. My last time watching the football with my best mates and I had no camera to capture the moment. I couldn’t of lost it on some grey Wednesday when there is nothing at all happening, oh no, it had to be when I needed it most.

The following Tuesday I was livid and phoned Canon as I have to get this sorted now as there are so many logistical and practical reasons why I couldn’t just send it in for a repair. I managed to track down the North London building where the repairs are handled and I had no option but to go down there and take the law into my own hands. I drove from central London to Elstree with the devil in my eyes. Located on a industrial estate I found the Canon building and entered. A fat guy behind a desk listened to me non-plussed “well you can hand it over now but it will take 7-10 days….” I said it wasn’t good enough and he sighed and waddled off to see someone. Back he came. “I’ll give you the number of the parts manufactuer and maybe….” Like Michael Douglas in Falling Down, I informed him that this camera is very necessary in my life, is less than a year old and cost a lot of money and it isn’t working because a piece of plastic that costs 10p has snapped off. Make it work. Up he got again and disappeared to be replaced by a brother, a brother of the same mind who took the camera from me and came back a minute later with my camera with a new, attached, cover on. I had an epithany. He then calmly left me to my gushing and me and fat boy exchanged an uneasy “thanks” before I made my excuses and left. So the moral of the story is this; if you believe you deserve something and the truth is on your side then it will be done; even the impossible is possible when faced with no other option as Tom Cruise once said.

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